Pocket door roller assembly

A contractor from South Texas says:
Unfortunately Client doesn't want door removed prior. Haven't seen this type myself,hopefully someone you employ has.
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Casey from SWISCO responded:

Hello,

The style of this pocket door roller appears to be similar to our 23-161 or 23-189 but we can't stand behind any recommendations without seeing the roller removed from the door. If they refuse to remove it before installation, the only thing that we can suggest is a complete hardware kit like our 23-251 or 23-252, depending on the length of the original track. This would be considerably more work so I would recommend encouraging them to remove the roller to confirm our recommendation if at all possible. Thank you!

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