Pozzi Casement window replacement parts

A quick learner from Grosse Pointe, Mi says:
I have an "Entrygard" by Truth mechanism for my Pozzi windows. the small plastic glides have broken apart and do not stay in the guides. there is an upper and a lower slide. i need one of each. I can not find a part number.
Can you help me out. I can not open the window as is.
Thank you
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Tom from SWISCO responded:
It sounds like your hinges are broken. I'm afraid those black hinge guides cannot be replaced, so you would need a new hinge entirely. See our 36-013-10 for a possible match.
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