Regency window Channel balance

A quick learner says:
The window I have is a Regency the right side facing inside the house broke the shoe and string broke it still opens because the other side is still good. I looking for the replacement the metal piece is approximately 35" long and the bottom shoe is broken.
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Tom from SWISCO responded:
We may be able to help, but I can't confirm what kind of balance you have. I recommend that you look at our Channel Balance Home Page and follow the steps in order to find the Series that best matches what you have.
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