Reinstalling a Certainteed window.

A quick learner from USA says:
What's the correct way to re-install window CertainTeed double hung window. Order replacement parts from yourselves. Plastic connection to spring snapped from age and stress of installation. Any help appreciated.

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Tom from SWISCO responded:
Thanks for posting. It looks like you bought some new Coil Balance Hardware, correct? Putting the sash back in shouldn't be too hard. You just place the pivot pins on the bottom corners of the sash into the cam of the pivot shoe, then tilt up and snap into place. Check out the video below to see what I mean.
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