Replace channel balance

Home Owner from Lake Mary
Dec 12, 2024 6:12 pm
I ordered from you guys what I thought was the correct channel balance, however they are not. On the first picture the balance on the right is the one I need to re order the one on the left is the one I was told to order based on the pictures I sent initially. Based on this what is the right one to order?
4 user uploaded images
2 Replies

Emily from SWISCO
Dec 13, 2024 9:26 am


Hi there!
Thank you for reaching out to us. I see you had a previous discussion with us in which we recommended the Series 380 or Series 385 channel balances. The best match will ultimately depend on the depth of the bottom shoe. Can you measure as shown below and tell us what you get?

Comparison of the S378, S380 and S385 balance shoes.