Replacement 20 4 custom balance

A quick learner from USA says:
I just spoke to you about the channel balance. Here are the pictures. Is it possible to tell me what part I need to order?
User submitted image of their window hardware.
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Tom from SWISCO responded:
Hello! Yes, we can definitely help replace this. We would send you a custom balance order link which you can use to add a special product to your cart. Before we begin, though, can you just tell me how many you need?
A quick learner from san diego says:
I would need couple right now but probably would need more later for other windows.Currently only a couple. Is that possible?
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Tom from SWISCO responded:
Just to specify, you only need 2 balances now? That's entirely possible. I will email you a special order form for 2 of these balances.
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