Replacement Balancers

A contractor from Payson, AZ says:
I have a customer with Better Built Series 360 Vinyl Windows and are looking for 3 pairs of replacement balancers. These are not like any other balancers I have ever seen in 20 years in the industry. They have plastic housu=ing with a metal band/strap that connects to the locking shoe. I need the balancers and the locking shoes as well. Thank you for your time.
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Tom from SWISCO responded:
Would you be able to show us a couple pictures of this unique balance system? That will help us find a replacement.
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