Replacement parts for my windows

A handy person from Tampa fl says:
I have window ANSI/AMA101-85 .The windows are perfect but need to replace Balance on several windows and the hook that holds them at the botto.Could you please send or give the info.the windows will not stay open.
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Tom from SWISCO responded:
I'm afraid that number does not tell me what balances you need. I recommend looking through our replacement balance section and see if anything we carry can work for you.
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