Replacement parts needed

A home owner from Branford , CT says:
September 15, 2020
Need to fix. Windows are not working properly. Can you help with proper parts and possibly someone who can install?
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Bob from SWISCO responded:
September 18, 2020

We can help, but we'd like to see the coil balance systems out of the window, along with the pivot shoe. From there we should be able to narrow down what you need. 
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