Paul from SWISCO responded:
April 27, 2011
It sounds like you have old Silver Line Swinger Window, which are no longer made. I do believe we have the replacement parts you are looking for.
You are correct about your odd balances. One balance will have shoe and the other balance will not. Fill out this form to receive a quote for a custom made S730 balance without the shoe. After you submit this form, the form will be processed by us and you will be emailed a link that will allow you to place this custom balance in your shopping cart (this way you can add the other things you will need into your shopping cart and order everything at once). The item in the picture is our 18-027 top tilt latch. The hinges should be our 15-058, but compare your hinge to the product picture. If the 15-058 does not match up to your hinge take a look at the other hinges available in the balance shoe section of our catalog. You can also submit a picture of your hinge if you would like us to take a look at it and recommend a replacement hinge for you. |
Paul from SWISCO responded:
April 28, 2011
I do not think you'll need to remove the sash to replace the balances; just swing the sash open. However, if you do need to remove the sash, use a small nail to push up the hinge pin to un-hook it from the frame.
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Paul from SWISCO responded:
April 29, 2011
I am not really sure, I have not personally tried it before. You could order the balance with a shoe and if it does not work, you could then drill out rivet to remove shoe.
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Tom from SWISCO responded:
May 2, 2011
I just checked our customer channel balance order system and I do not see the form you filled out. I do not see any form submissions with your email address.
Sorry for the trouble, but can you please fill out the form again. You can respond back here after you fill it out and I will check our system to make sure we have received it and that it is processed right away. |
Tom from SWISCO responded:
May 2, 2011
I have received the form and have processed your request. An ordering link will be emailed to you. Let me know if you have any trouble.
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Tom from SWISCO responded:
May 9, 2011
I looked into what happened right away this morning and it looks like the work order for your custom balance was interpreted as 'no attachments' instead of 'no shoe'. I am really sorry for this inconvenience. I redid the work-order and personally visited our workshop to make sure your order will be put together correctly this time. An amend package will leave our facility today at no additional cost to you. To make up for this inconvenience I have credited you the cost of shipping of your original order. You will receive an email later today regarding the credit and your the tracking number of your amend package.
Again I apologize for this mistake. Please let me know if you have any concerns or if there is anything else I can help you with. |
Tom from SWISCO responded:
May 9, 2011
I just spoke with Paul and he personally sent you out an email (within the last hour) with the tracking number and instructions on how to return the incorrect balances. Let me know if you do not receive this email or if you have any questions.
I shared your kind words with Paul and we both really appreciate them! Happy customers make busy Monday mornings a lot easier. |