Replacing Simonton Stormbreaker balances

A quick learner from Florida says:
I was referred to you by someone at Simonton Windows for potential replacement parts for my Simonton Stormbreaker Aluminum Windows - Caldwell Balances and spacers. We are just trying to see if you have these available.
I have a few pictures.
We are closing on the house in two weeks and do not have access to the windows right now, so this is the best I am able to do. We are missing all the spacers except for the one in the picture.
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting. If possible, can you remove one of your balances from the window and show us a picture of it by itself? I will also need the total length and diameter of the outer tube, and if anything is printed on the tube itself. Finally, show us a picture of the bracket that the balance attaches to. Thank you.
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