Request for replacement parts

Question

Good afternoon,

I have Arcor double hung windows that have some broken parts and I noticed that on your website someone else was asking you about Arcor replacement parts. I called your Customer Service number and was told to email you some pictures of the parts

The first picture is a close up of the window latch with the Arcor logo. Next picture is a full view of the window. Next picture is looking upwards at where the window meets the side. There is a pin about 4-5 inches long that I am interested in getting (like 5 to 10 of them) because they have broken and no longer support the window.I measured 1 of the sash pivot bars and it looks like model 26-030 matches the closest. I probably will order several after I figure out the pivot shoe.

I have a 1.5 inch tall, 1.5 inch across and 0.5 inch deep pivot shoe. The window balance is a metal ribbon that is along the side (see several pictures), so it attaches to the upper side of the pivot shoe with a small screw. I did not see a matching pivot shoe in your catalog. Any suggestions?

Last question, is there a standard screw driver type tool that is a square on the end to remove the screws? Is it available at Home Depots?

Let me know about how to replace my type of pivot shoe.

Thanks ... Peter

Please let me know if you have similar replacement parts or have questions.

Paul · Accepted Answer

Hi there, Peter.

The window manufacturer probably used a #2 square-tip screwdriver but you can check with your local hardware store for further help. The pivot shoe was discontinued and was replaced with the 15-177. The coil springs will be Series 152. To determine what spring weight you'll need, check to see if there is a stamped weight number on the end of the spring band.

I'm not able to get a good look at the pivot bar from your photo but the 26-226 and 26-466 also come to mind. You will ultimately need to remove yours from the window in order to compare the specifications.