Rollyson widow parts - Channel balance and other parts

I think I found the Rollyson bead on your site but am having issues find channel balance and how to install them. Attached pictures above. Guessing that they should not stick up above the window like picture when trying to operate. Window is hard to move up and down and almost impossible to get back in with channel balance stuck into track. The only way I can do it is hook them in and stick a small piece of painters tape on back to hold them while I wedge the window in. Any suggestions would be appreciated. The channel balances are 1/2 x 9/16 x 35". I'm guessing there is a piece missing of broken plastic that allows them to stick up. Don't know if that can be fixed on my existing channels.

I replaced the guides per your suggestion and put the channels back in that did not make a difference. I figured out the take clips (no more painters tap, lol) and they are in the window. The guides I removed were identical to the replacements and upon inspection were not broken, so now I have extra. I have other window this big in the unit. This time when I put the channel balances back in the window was hard to operate and the balance at least on one side ended up below the window this time. The picture in previous thread shows above. I spring doesn't seem to retract (compress) after the window is operated. It appears that in at least one of them the nylon pulleys are dislodged. Now how to I get the correct replacement. Since I have no example? There are some pressed numbers on the end with the hook and string. they are 33 (space) 5 and then much smaller the text "DJ". So what do you advise should be my next step.