![]() |
Tom from SWISCO responded:
March 26, 2018
We would be happy to research replacement parts for you. Would you be able to send us some pictures of the window and parts that you are trying to replace?
|
I have the sash guide information but not the balance. The location of the Rollyson window is different than where I live, that is why I wondered if you can tell me the balance based on the sash guide. A picture of the sash guide is attached.
![]() |
Tom from SWISCO responded:
March 28, 2018
Ah, I see. It'll be tough, but I think I have an idea. Your old Rollyson balance might have had a top attachment like our 19-031 . With that in mind, see our Series 371 channel balance as a possible match. Keep in mind this is an educated guess; without seeing the original balance, there's no way to be 100% sure what you need.
|
![]() |
Tom from SWISCO responded:
April 2, 2018
Great, thanks. Based on these pictures, it appears you have a Series 380 channel balance. This has the 19-005 top and 15-005 bottom, so as long as those match you should be okay. I would also check to confirm that both the 28 4 balance and 28 2 balance have the same nylon ends. I'm not sure what the top sash guide might be. Is this different than the one you showed me above? If so, we'd have to see a picture of it. |
Thank you for the response. I have placed my order for 8. On one of my windows, the top sash guides that I show in my picture above, are missing. On one side of the window, the screw that secured the top sash guide in place is bent. On the other side of the window, the screw that secured the top sash guide in place is broken off. In other words, the broken piece is stuck in the whole and cannot screw out. Can you help me understand:
1) other than securing the top sash guide, does the screw serve another purpose?
2) how can I get the screw out and still save the window and have it function properly?
3) for the bent screw, under what circumstances would the screw become bent?
Additionally, on another window, one of the channel balances is missing the cord entirely from the pulley. Would someone have to physically remove this? or could it deteriorate to the point it completely vanishes?
Thank you
![]() |
Tom from SWISCO responded:
April 6, 2018
Hello! Thanks for getting back to us. I'll answer your questions one at a time.
|
![]() |
Paul from SWISCO responded:
April 10, 2018
On the third image you show, I can see a glimpse of your bottom balance shoe. However, I do not know the measurement of it. Could you get back to us with that information? As for the top balance shoe, I am unable to get a clear shot of what it looks like because the measuring tape is covering it up quite a bit. Please also send some additional photos of the top shoe as well. |
![]() |
Tom from SWISCO responded:
April 13, 2018
Hey, sorry! I was out earlier this week and I don't think Paul was fully caught up with our correspondence. Let me go over your questions one at a time, like I did before.
Hopefully that clears up any confusion. Please let me know if you need anything else! |
![]() |
Tom from SWISCO responded:
April 17, 2018
You could use WD-40, but we find that it attracts a lot of dust and debris, which end up gumming up the works, so to speak. Silicone spray works just as well in this instance and is a lot cleaner. The balance springs themselves come pre-lubricated, but if ever you wanted to lubricate them in the future I would use white grease. Our take out clips should be the same style as yours, I think yours are just bent out of shape a bit. Finally, yes: a 28 2 stamp corresponds to our 2820 option. That's generally the rule of thumb for these kind of stamps, but if you wanted to be 100% positive, you can always weigh your sash to confirm. I don't think it's necessary, though. |