Roto Casement Window

A home owner from NJ says:
The Roto casement window/tracking system appears to be broken. The plate that is attached to the window that allows it to crank open/close no longer "accepts" its screws. You can open, but once you try to close it, the screws will detach and the whole plate will come off. We have tried to screw it back in several times, but it always pops back out. Also, the hinge that connects the crank to guide track has broken. Do we need a new window or a new track system? Thanks for your help in advance.
User submitted photos of a window operator.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
I don't believe you will need to replace the complete window. I would first try to install screws with a larger diameter. Take the bracket and screws to a local hardware store to see if they have a larger screw that will fit the holes in the sash bracket, but will still install in the stripped out holes in the sash.

As for the hinge, see our stainless steel 36-013-10. This looks like a match.
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