Sash Balancer either 29 or 30 inches

Quick Learner from Tracy, California
I am looking for the exact replacement part i need to order for my window. I believe it is a Sash Balancer with 40 lbs capacity.
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Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Could you show us a picture of an undamaged version of your top and bottom nylon fittings? 

Thank you!


Quick Learner from Tracy, California
Here is a picture of the mechanism. I hope this helps.
2 user uploaded images
Bob
Bob from SWISCO
SWISCO
Expert

Thanks for getting back to us. Emily is not in today, but I'd be happy to help. This appears to be either a Series 380 or Series 385 Channel Balance. The only difference between these two balances is the depth of the bottom nylon shoe, or the 'heel-to-toe' measurement. The image below depicts the difference. Compare both with your old hardware to see what matches best. To determine how best to measure the length, as well as read the stamp option, see the video below. 

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.
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