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Casey from SWISCO responded:
March 30, 2020
Hello and thank you for reaching out to us. I am certain we can help you locate a replacement balance. However, before we can get started, we need to see photos showing the complete balance, and not just the stamp. Seeing the balance in its entirety, will help us ID its replacement. Thank you. |
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Tom from SWISCO responded:
March 31, 2020
Hey there, maybe I can help. I'm still not sure what kind of balance you have here. I have a couple requests before we can move forward. First, can you confirm the width of the metal channel? Can you also tell me what kind of window this is? Is it tilt or non-tilt? Can you also show me a photo of whatever clips, hooks, shoes, or fittings your balance has? Just seeing the metal channel isn't enough. There should be some kind of attachment that connects the balance to the sash. Seeing that would allow us to identify exactly what you need. If there isn't anything like that on your this balance, then check an undamaged version in case it just broke off. |
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Tom from SWISCO responded:
April 1, 2020
Perfect, thank you! I'm very glad that we have these new photos. You have a very special kind of skinny ribbed balance that will have to be a special order. I'll email you an order link and price quote now for two, which is our minimum; however if you needed more, let me know and I would be happy to change it. |
