Searching for how to get tilt window back in the piv

A quick learner says:
August 15, 2018
I am replacing the 600 series balance and pivot in a tilt window. I do not know how to get the window back in. Should both pivots be at the bottom? Same height?

thank you!
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Tom from SWISCO responded:
August 15, 2018

Hello! You want the pivots to be in the locked position, sitting about a quarter of the way up the window jamb. One should be slightly higher than the other, to allow you to angle the sash in. Not too much, though! I've included a video below to help, as well.
Pivot Shoe, 5/8" Thick
Pivot Shoe, 5/8" Thick
15-047
$2.20
24" Series 600 Spiral Tilt Window Balance
24" Series 600 Spiral Tilt Window Balance
S600-24
$8.92
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