Paul from SWISCO responded:
July 12, 2016
Sure, I think we can help. See our S770-23 balance with a 23E option. This is for sashes weighing 24 through 27 pounds. I think you could use this as a substitute but see what you think.
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Paul from SWISCO responded:
July 14, 2016
Oh sure, sorry about that. We just added 23E as an option for this balance. However, we do not currently have it in stock (one of the reasons it was not available initially). It will be on backorder until we receive them.
As for our return policy, you can see it here. |
Tom from SWISCO responded:
June 22, 2023
Unfortunately, we do not sell replacement hardware for this type of door. My recommendation would be to contact the original manufacturer for assistance. |