Sliding glass Doors and windows

A home owner from Poughkeepsie, New York says:
Both of my sliding glass doors need new roller assemblies and door latches. A builder installed everything and many of the windows won't stay open. The house was built in 2004, and they are probably the cheapest doors and windows you sold at that time. I need at least a fix on the clip-in roller units and the door lock assemblies on the sliders. I have a few windows that open properly.
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Tom from SWISCO responded:
Thanks for posting. I would be happy to help, but I will need to see pictures of the hardware in question. If possible, please make sure to remove the parts in question before taking your pictures so that we can clearly see the whole thing. Please also provide your dimensions.
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