Dear Sir/Maam,
I am looking at your web site for a sliding window sash balancer. My broken part has metal channel length 31' and 5/8'', width 9/16''. There is a metal imprint of "31 4 B.S.I PA" on the metal channel. It's from a Milguard vinyl window in my house. I have narrowed it down to this page on your site:
Home > Catalog > Door and Window > Support Balances & Hardware > Channel Balances > Non-Tilt Window > 1/2" Width > S350 (https://www.swisco.com/cl/Series-350-Channel-Balances)
Am I looking at the correct page? Should I choose a balancer of 31'' or 32'' on your length table?
Thank you very much and look forward to your reply.
-Eway
Sliding window (non-tilt) sash channel balancer
Quick Learner from WA
May 26, 2019 1:01 pm
2 Replies
Bob from SWISCO
May 30, 2019 6:59 am
Hi Eway. Could you double-check the length of the metal channel, not including the nylon attachments at either end? For a balance marked '31 4', this length would normally be 32", not 31", so let us know what you find. And send us pictures of the nylon attachments at either end of your balance if you're not absolutely certain you're working with a Series 350, which has a 19-002 top and a 15-004 winged shoe. Many thanks.