Snugger won't stay in track

A quick learner from St. Louis, MO says:
Hi , I purchased a 23-163 closet snugger and it keeps popping out ..can you think of why? It takes a lot of effort to put it back in the track is probably a bit too wide for the channel.I ordered 23-163.Can you send a replacement and I will send this one back? Thinking this one may work:Product Code: 23-227 Thank you!
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Tom from SWISCO responded:
Thanks for posting. Both the 23-227 and 23-227 clip onto the track differently, so I'm not sure what one would be best. Would you happen to have the original snugger handy? That would help us determine what the best match would be, or at least what could help you use the one you already purchased.
A quick learner from St Louis says:
Here is a photo of what is in another closet in the same room are style closet.
I am trying to find something just like this....
Thank yo!!!!
User submitted a photo of closet hardware.
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Tom from SWISCO responded:
Thanks. This looks like it might be about 7/8" wide. Can you confirm? If so, our 23-164 might be a better match.
A quick learner from St Lous says:
Yes..that is correct...Is there any way to she this without the full charge. can send the other one back and do not require a credit for it. Would that work?
Thank you!!!
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Tom from SWISCO responded:
Yep, you can return the old order for a refund, then place an order for the new part whenever you wish.
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