Spiral Balance Quote Request

Thanks for your patience during this busy summer. We can definitely supply this balance as a custom order, though it won't be our Series 500. This is a special Hybrid-type balance.

Before we go any further, would it be possible to see a photo of the stamp itself? These cannot be returned for a refund so I want to be 100% sure of what that stamp reads. I also need to know the color of the tube so that will kill two birds with one stone.

Hello again! I actually think I was able to track down this balance, but I would still like the photos I requested for confirmation. Custom balances cannot be returned for a refund so I would like to be 100% sure.

Thank you! These tubes appear to be gray, so I will send you a purchase link now for 12 balances made to these specifications. Please let me know if you had any questions!

Sure, you got it! I'll email you a new link for 12. Please note that the price has gone up a little since the last time we spoke.

Certainly, we should be able to help with this project. Before we can continue, though, we need a bit more information from you.

To start, can you tell me the actual sash weight? Please be as precise as possible. Estimations won't be sufficient for our purposes.

Can you also tell me the color of the tube? The three options are White, Gray, and Black.

Finally, can you tell me how many roll pins you have at the end of the balance, and their size? There should be 1 or 2 pins, and their size should either be 1/4" or 1/2".

Once we have these points of data we can get the ball rolling.

There is a good chance that there is no alternative for your balance. In almost all cases for a project like this, you have to use an identical balance as replacement. 

Either way, I won't know whether you have an exception to that rule until we receive all information outlined above. Please let me know whenever you can supply me with each point of data. It is the bare minimum we need to continue.

Thank you for these photos, they're very helpful. Are you also able to answer the other questions I asked? We still need to know the precise sash weight and the information regarding the pins. I can't quite make them out from these photos.

To reiterate, I need all the information I requested above. If you cannot answer each question I asked, we won't be able to assist you. Please try your best to supply the data I requested so that we can move forward.

Regarding location, our business is exclusively online. We don't have a physical store, unfortunately.

Sounds good! We'll be here whenever you can get that for us.

Thanks for verifying. Would that weight you gave be in kilograms? If so, that translates to roughly 66.1 pounds. Can you verify that? The manufacturer rates these in pounds.

I also still need you to tell me how many roll pins are at the end of the balance, as well as their size. There should be either 1 or 2 pins and their size should be 1/4" or 1/2".

Thank you! That's all we needed. Please bear with us a little longer as we verify cost and I'll get back to you ASAP.

Okay, we're good to go on our end. I'll go ahead and email you a purchase link and price quote now that will let you add 12 of these balances to your cart, after which you can place an order on our site as normal. These will be made specific to the details and photos you provided in this thread. 

One last thing to note: your original stamp indicated a sash weight of only 50 pounds, which is much lighter than your given sash weight of 66 pounds. That's not necessarily abnormal, installers use the wrong parts all the time. Just something to be mindful of. We're making you a balance based on the weight you gave us, not the stamp of the original balance.

These typically take 6 business weeks to make at minimum, but it may take as long as 90 business days.