Spiral Balances on Champion Windows

A home owner from Houston, TX says:
I removed both balance tubes, but only one had a spiral spring. Is this common? The end color appears to be clear. The windows are 27 years old. Thanks.
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Tom from SWISCO responded:

Nope, that is not common in my experience. Both balances should be exactly the same. You may want to replace the one that is missing its hardware.

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