Spiral balance replacement.

A home owner from USA says:
Hello, I need to replace spiral balances on my vertical sliding windows. They are either nontilt or I have yet to figure out how to tilt it. Near as I can tell, the type of balance I have in there currently is the red tipped FR2020, which is 20" with a 3/8" diameter. It doesn't look like you carry this particular balance. Do you have a substitute that will work?
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Paul from SWISCO responded:
I'm afraid I cannot identify what you have based on these numbers. I will need you to take a few pictures of the balance and its fittings so that we can recommend a replacement.
A handy person says:
These photos are closeups of the factory installed clip.

The color of the collar is red.
User submitted photos of a window balance.
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Paul from SWISCO responded:
Thank you! This balance will have to be specially made, as it has a unique clip at the end. Check out this custom spiral balance request form that I've started for you based on your specifications and fill out the rest of the information. One of our representatives will get back to you shortly thereafter with a price quote and an item to add to your cart.
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