Spring balance off a milgard single hung window

Contractor from Enumclaw WA
30 year old house, original windows I believe.
Milgard spring balance had the cord snap.
numbers on the side of balance;
20 3 GW CMC 7

The window is approximately 36" wide and 48" high with the bottom operable panel taking half of the window.
4 Replies
Tom
Tom from SWISCO
SWISCO
Expert

We should be able to help, but this is unfortunately not enough information to go off of. I will need a clear picture of the balance in undamaged condition; specifically, I need to see the top end, bottom end, and whatever clip or hook is at the end of the cord.

Contractor from Enumclaw WA
Here are some pictures. If you need more info, let me know
5 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

That's perfect, thank you kindly. Based on what I see here, you have either our S380-21 or S385-21, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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