Survivor 5500 Vinyl Window Spiral Insert
It sounds like you have a spiral balance, though its hard to gauge exactly what type based on your verbal description. Would it be possible to see a phot of the original out of the window? I am specifically interested in the bottom tip that goes into a nylon block. That sounds like it could be a pivot shoe but it could be a few other things, too, and seeing it will confirm for me without any room for doubt.
Thank you! This looks like a typical tilt window spiral balance. With that in mind, and based on the given diameter, I would recommend our S900-24.
All orders can be placed directly on our site at your convenience. The charging tool would be our 75-006.
Hello! We show the proper way to insert a spiral balance into the pivot shoe in the video below. Hopefully watching this will clear things up and allow you to complete the install. Please do let me know if you have any questions, though; we're always here to help.
This black guide is a component in your hinge assembly. These unfortunately aren't sold separately, so if yours is broken you will need an all new hinge.
We may be able to help, but I'll need more information about the hinge in general. The best place to start is to get me the length of the base track. Photos of the complete hinge assembly removed from the window would also be helpful. With that data in mind, I can check our inventory for a good match.
You may also find the video below to be helpful.
The only thing that would allow me to tell you exactly what you need right now is photos. Your next step should be to remove the old hardware entirely from the frame, take clear shots without obstruction, and upload them here for me to review. That goes for both the spiral balance and the hinge.
For the spiral balance, I need to see the top and bottom ends, as well as the pivot shoe it fits into. For the hinge, I need to see the complete assembly in as close to assembled condition as you can manage.
This is a necessary step, since too much of the hardware in question is obscured in the photos you've already taken. At this stage you could have anything. Utilizing our part identifier service effectively does require a fair amount of handiwork on your end. If you aren't comfortable doing this, as you fear breaking the hardware, then you should consider having a local professional come out and repair these windows for you.
In the meantime, you can see our full selection of spiral balances here, and our hinges here.
Thanks, that's a big help. My top recommendation would be the 36-048. Based on your diagram I feel confident that this will work in your window, but only if you replace the top and bottom at the same time. You never want to mix old and new hinges.
Also note that it may not be an easy 1:1 replacement. You may not need to drill new holes, but you should be prepared for that outcome just in case.