The window isn't opening. Is this part from you guys?

A quick learner from South Dakota says:
December 25, 2022
After a big storm and -20 degree weather for a few days the crank no longer opens the window. It feels like a gear is turning over. But the part has the following text visible to me "made in the USA" "48" and "90"or"06" can't tell which one. But is this part from you guys? If not do you happen to know who?

Thank you!
Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named image.jpg
Profile picture of Emily
Emily from SWISCO responded:
December 28, 2022

Hi there!

Thank you for reaching out to us. It sounds like your operator may be stripped. We didn't manufacture this part but we should be able to help. We would just need to see a photo of your operator with the window open so that the arms that move the sash are fully visible.
A quick learner from South Dakota says:
December 28, 2022
This is the furthest I can get my window open. It looks like the stripped gears have lil metal scrap pieces lodged in a spot to prevent the gear from turning. But this is the best picture I can get to try and show what it looks like. I can send a picture with a ruler next to it if that helps.

I actually just realized before sending this message that I could remove the wooden support. So there is an even better picture with the first one.
Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named 1213431C-71B2-466A-A1F3-4D35AD7EF8EE.jpeg
Profile picture of Emily
Emily from SWISCO responded:
December 28, 2022

Perfect, thank you! Depending on the length of the link arm, it looks like you could have either the 39-031 & 39-032 or the 39-155 & 39-156 operators. Review our dimensions and compare them to yours to see if one of these matches your original assembly. 
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-031
$29.70
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-032
$29.70
Caradco Window Crank, 9-1/2"
Caradco Window Crank, 9-1/2"
39-155
$29.85
Caradco Window Crank, 9-1/2"
Caradco Window Crank, 9-1/2"
39-156
$29.85
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.