Casey from SWISCO responded:
January 23, 2020
When you say, "TR9100", what piece are you actually referring to? Could we see a photo or two of the piece? maybe if we saw it installed, it would provide us with more information. |
Tom from SWISCO responded:
January 24, 2020
This looks like a very heavy duty balance. This might have to be a special order. Your pictures are a start, but we need clearer photos of the top and bottom nylon fittings. I'd also like you to tell me the width, height, and length of the metal channel. Finally, please let me know how many you need. Once we have that information, we'll do our best to track down a good match. You also mention that the balances have come unhooked from the frame. That sounds like an issue with the top sash guide. Check the top two corners of your sash and see if the guides there are broken. The video below may also offer some insight. |