Dave Sr. from SWISCO responded:
March 17, 2017
I don't see the "silver" internal mortise latch you speak of. You said you did put a screw driver in the latch, but could not get it to unlock the door. Try turning the latch again and push the back of the sliding door toward the jamb were the keeper is installed. Maybe by taking off the pressure on the keeper you will be able to unlock the door. Another thought might be to go out side and try using a crow bar or flat bar up under the siding door near the lock to see if you can free up the lock. Take note when using a crow bar under the door use a small piece of wood under the bar so not to damage the track.
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Tom from SWISCO responded:
March 31, 2017
Great! Glad you got everything working.
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