Velux operator hook 39-551

A home owner from Idaho says:
The stem of the insert on the velux operator hook is broken off just inside the hex portion of the shaft. I haven't taken the crank assembly off the skylight to investigate yet. Will I be able to push the broken stem out from the back side of the assembly or is this going to be a big project to repair?
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Tom from SWISCO responded:
I'm not sure! I don't believe you can access the insert from the underside of the operator. You might have to find some other way to work the broken part out.
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