Veralux 39-550 removal and replace

A home owner from New jersey says:
I need to install a new screen , the shaft is installed on a right angle to the ceiling how do I Remove part 39 550 in order not to damage it , removal is necessary to replace the screen
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Dave Sr. from SWISCO responded:
Once the 39-550 locks in, it is very difficult to remove. I would suggest reattaching the hook (likely our 39-551) back onto the adapter so that you can get a good grip on it. Also, maybe use some type of lubricant like a WD-40 and spray a little into the operator. See if that helps.
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