Vetter double hung window. Top drops as spring is weak.

A quick learner from Lake Zurich, IL says:
Do you sell replacement springs for Vetter double hung window. Size 38 x 27.
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Paul from SWISCO responded:
I'm not familiar with Vetter windows so I can't be sure. If you can, please take some pictures of your balance system so that we can try and find a good match.
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