Paul from SWISCO responded:
July 22, 2013
Hmmm... when you tilt the sash in, is the window fully closed? You have to open it a few inches before you tilt it in, or else it will damage the pivot bar. Could that be the problem? Also, how heavy is the sash? The window manufacturer design for this tilt bar was not made for a heavy sash.
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Tom from SWISCO responded:
July 25, 2013
20 pounds actually isn't that heavy. I'm not sure why your pivot bars are being damaged. How are the balances? Are they functioning properly? Do they operate smoothly?
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Tom from SWISCO responded:
July 30, 2013
Those are the only reasons I can think of for why your pivot bars are being damaged. If everything is as you says it is, then there's no reason for them to be breaking as they are. I am sorry we can't offer more advice.
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