White tipped tilt window spiral balance

A quick learner from sedona,az. says:
My spiral balance has a white tip.. 28" & 3/8"
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Donna from SWISCO responded:
Most likely the Red tip option will work for your window but here are the weights each color tip handles and you can determine which color tip you need. If you definitely need the white, let me know and we can create a custom order for you. To get the weight of your window sash, remove the window sash from your window and weigh it on a simple scale such as a bathroom scale.

For the S900-28

White tip for window sashes 5 to 21 lbs
Red tip for window sashes 10 to 22 lbs
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