Window Channel Balance
We can replace this balance, though it will have to be specially made with a 28-1/2" length (the 1/8" difference from your old balance shouldn't be that big of a deal).
The only thing I'm not sure about is the stamp. It sounds like whoever installed this originally only had a 34" long balance on hand, and had to cut it down to size. Then they just sorta wrote "2830" over top the old stamp. At least they did us that favor, it gives us a place to start. Most installers won't even go that extra mile.
Since these have to be specially made, though, I want to double check just to be sure. A 2830 option can carry a sash weighing 16 through 23 pounds. Can you confirm that your sash falls in that range? If not, what is the exact weight?
Other than that, I just need to know how many balances you need. Once I have this information, I'll email you a special order link and price quote.
Sorry to hear you're having trouble! Sometimes it takes a while for posts to come through, especially if there's a lot of traffic to our site (which there usually is in the summer). I deleted your initial post just to clean things up.
In the meantime, we're still looking into the availability of this balance. Can you confirm how many you need?
