March 12, 2021
I am trying to help my daughter fix several inoperative windows. She lives a considerable distance from me and I am trying to help her using a picture she texted to me. She says she didn't find any numbers on the actuator and found only one on a window. It was X21201X1703M.
If this is information is insufficient, tell me and I can make a trip to her house to see if I can locate some numbers.
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March 15, 2021
I'm very confident that we can get you the operator you need. Before I recommend anything, though, can you just disconnect the long straight arm from the track and show me a picture of the guide at the end? There are a few different styles and seeing yours will allow me to determine exactly which one is best for your window. |
March 15, 2021
Tom, I will try to get a picture in next couple of days. I found the slide locking bar had Roto-Frank logos on it but they said the operator was not there's.
Here is a picture/mirror image of the bottom side of the operator.
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March 16, 2021
I'm afraid this new photo doesn't tell me anything new, but I will wait for you to take those other pictures I requested. In the meantime, I think you should watch the video below. This will go over the two operators I had in mind and point out the differences between them. That should get us on the same page.
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April 1, 2021
Tom, I haven't been over to the house to obtain the slide information you requested.
My daughter did say she did find, on one of the broken operators, a manufacturer's name of "Truth Hardware" with a number 9DD00P. Since it was the only operator that was marked, I wonder if this might have been replaced at sometime.
Please let me know if this limited info helps. I still plan to get over to the house in the next few days.
Thanks for your help.
Kevin
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April 2, 2021
That doesn't tell me anything, either, unfortunately. In order to continue, we need the information requested above. |
