Window balance help

A home owner from USA says:

I called this morning and the customer service rep instructed me to send photos as email attachments of the plastic end pieces of the window balance. The balance should be the 1/2 inch size. Please let me know the next step.

User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting, Fred. We can make this for you, but due to its unique configuration. it will need to be a custom order. That's no big deal, though, we get this request all the time. We have all the information we need thanks to your great pictures, so all I need to know is how many you need. Once I have that, I can send you an order form and price quote.
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