Window balancer

Home Owner from San Jose, CA
I need these type of window balancer 27". Couldn't find them on your parts list.
Thx Gary

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4 Replies
Tom
Tom from SWISCO
SWISCO
Expert

Hello, Gary. I'm afraid that this sticker doesn't tell me anything about what hardware your window uses. In order to assist you, I will need a clear picture of the balance itself.

Please note that depending on its design I may require more photos after that. I just need to know what to ask for, first.

Home Owner from San Jose, CA
There's no #'s on the existing balancer the windows are milgard and the balancers are the winged type.
3 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

Thanks for your photos. Based on what I see here, you have either our S380-27 or S385-27, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Since there is no stamp on your old balance, you will have to weigh your sash on a scale to determine the appropriate stamp option.

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.
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