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Window dyad operator

Home Owner from Danvers, MA
I may have ordered the wrong operator. It appears that the existing operator is all one piece; the support screws to the bottom of the window. The operator that I ordered has a catch mechanism that wraps around a post or hinge on the window to pull the window in and push it out. The existing operator does not work in that fashion. I think I need the one piece with a window support mechanism.
It is a Truth brand operator with the part number 31272 stamped on it.
Would you have a replacement part for this operator?
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2 Replies
Bob
Bob from SWISCO
SWISCO
Expert

I'm sure we can help, but that code isn't associated with any particular operator. Can you show a clear picture of the actual mechanism? I need to see everything including the link arm. From there I'll do my best to confirm what you need.

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