Window part inquiry

A quick learner from USA says:

The pivot shoe with connecting coil balance for my window is broken and I need a replacement.

I noticed you have a dual tilt balance located at 20-lb-dual/pd/Series-140-Quick-Tilt-Balance/S140-20 but the thickness is 9/16 and my current one is
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Tom from SWISCO responded:
I'm afraid your post got cut off, so I'm not sure what your size is. If it's different from the Series 140 however, then you likely have something else. If possible, please show us a picture of the pivot shoe currently used with your balance system. We can use that to determine the rest of the hardware. Please also give me its width and thickness. Thank you!
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