Window parts missing/broken

A quick learner from Toronto says:
September 25, 2019
We have a window in our bathroom that we open after we shower. I went to close it and it was jammed open.. Took a bit to get it closed and now it's broken. I can lift it but there's nothing catching it and it doesn't stay open.

We did some research and apologize if this makes little sense!

The casement vertical sliding window doesn't stay open. The shoes are intact but the feet that attach to the window are both broken.

Your site has so far given us the best lead (pivot bar/pin). Are these easily replaced? We're in Toronto Canada.

Thank you!
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Bob from SWISCO responded:
October 1, 2019

Thanks for writing in. It certainly looks like your pivot bars have snapped! We can replace these for you, but I need a little more information to be able to help. It's a bit difficult to say what pivot bars you need since they've snapped; can you remove your pivot shoe and show us a close picture of it from the front? Can you also tell us the width and thickness of the pivot shoe? That should help determine the right replacement.  See the videos below for both pivot she and pivot bar replacement. 
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