Window sash balance, Milgard Tuscany

A quick learner from Centennial, CO says:
I need a replacement for a Milgard Tuscany, single-hung, non-tilting window balance. The metal part is marked "19-6 EJ5 CMC 34". I could not identify this on your website with the correct top and bottom shoes. Thanks.
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Tom from SWISCO responded:
I'm afraid I can't either. All the stamp tells us is how strong the spring is. If you cannot identify your Series using our site, can you show me pictures of the top and bottom attachments? Thank you!
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