Window sash balance catch

Question

I have somehow lost the piece which catches the balance as the sash window up and down. I don't know what this part is, and I'm unable to buy it from anywhere.

Tom · Accepted Answer

Hello! Thanks for contacting us. This part here is called a top sash guide. We sell a ton of these, but I unfortunately can't ID a match while it's still installed. Would it be possible to see it removed? I specifically need to see it from the front and side. Think of it like a mugshot.

In the meantime, you can see our full selection here.