Tom from SWISCO responded:
February 17, 2020
Hi there! We can definitely help. If your window isn't staying up, then the culprit is almost certainly your balances. These are what keep your window up when you open it using a counter-balance spring. Your spring looks to be almost entirely missing on the left hand side so you definitely want new ones. The good news is that there are only two possible options: our Series 900 and Series 600. The only difference between them is the diameter of the outer tube. The Series 900 is 3/8" and the Series 600 is 5/8", or 9/16". You'll have to measure the outer tube on the other balance, which appears to still be intact. I also recommend watching the videos below. These should help clarify exactly what these parts are and how they work. Let me know if you have any questions! |
Tom from SWISCO responded:
February 18, 2020
Awesome! I'm glad to hear it. Thank you so much for considering us for your business and please let me know if I can be of any further help. |