Window won't stay up

A home owner from Lorain, Ohio says:
I have a few windows in my house that will not stay up.
User submitted image of their window hardware.
Profile picture of Tom
Tom from SWISCO responded:
Hello! If the windows won't stay up, then the issue is definitely the balances. I'm afraid I can't identify what you have based on your pictures,though. Would you be able to remove the sash and show me a clear picture of the pivot shoe? That will be a huge help. Thanks!
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