Windows aren't standing up

A quick learner from USA says:
My house Windows can't stand up .Do you know why and which parts need to order from your company please ?

Thanks Crystal
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Tom from SWISCO responded:
Hey, Crystal. If your window sashes won't stay up, then the issue is likely the balances. The good news is, we carry many different kinds and there's a good chance we can help you find a replacement. The bad news is, there are a LOT of different kinds and I don't know where to start. We'll need to give you some homework so that we can find the best match.

The balances are located in the side jamb tracks on either side of the window. If you can, please remove the sash and take a picture of the balances so that we can at least identify what type you have. We may have more questions after that, but from there we at least have a starting point. Let me know!
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