Windows that will not stay up

A home owner from South Carolina says:
I have several windows that will not stay up when I put them up for ventilation. I enjoy having my windows up when it is cool outside and several windows have broken and will not stay up
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Tom from SWISCO responded:
It sounds like a problem with your window balances. These are spring-loaded mechanisms located on either side of your window that keep it up when it's lifted. Based on your description, yours are worn out. If you can, take some pictures of your balances for us to see. We may have more questions after that, and may need you to remove them, but let's at least get these first pictures so we know what type you have. We can move forward from there.
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