andersen entry door interior handle

A quick learner from Arcadia California says:
The interior handle of my San Jose does not retract the piece that fits into the door jamb and the handle does not return to the level position. What must i purchase to correct this problem.
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Dave Sr. from SWISCO responded:
It's hard to say. It sounds like it might be an issue with the internal mortise lock. One way to confirm this is to remove your handle set from the door, then activating the mortise lock manually with a screwdriver. If you still have issues, then that is, indeed, the problem.

We could identify a match for the mortise lock, if you wish. I would just need to see a picture of it.
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