andersen window balance cord has broken

A quick learner from Manchester,Maine says:
anderson double hung window in a vinyl case with marks A|W T2 X1 .cord that hold window up have broken, can these be replaced or what do you suggest?
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Tom from SWISCO responded:
If your Andersen balance's cord has broken, you will need a new balance. See the video below for more information.
If you don't know what Andersen balance replacement it is you need, we will have to see pictures of the stamps printed on your current balance box in order to identify the proper match.
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